If the file is not the file.

A purchase is one digital file, paid once. You can ask for a refund within 14 days in the cases below. Write to hello@snackablefiles.com from the email you used at checkout, and name the file.

Before you download

If you have not downloaded the paid file, you can ask for a refund within 14 days for any reason, including a change of mind. Opening a free sample does not count as downloading the paid file.

After you download

A download of the paid file ends the right to a refund for a change of mind, and it ends any claim that the file was broken or would not open. Check the file while you still have downloads left on the link. If the link itself fails and downloads remain, write to hello@snackablefiles.com and we will help you reach the file. That help is not a refund.

You can still ask within those 14 days, even after a download, only when the file is plainly not what the product page described: the wrong format or the wrong contents. We compare the file with that page.

What a refund does

The money goes back through Dodo Payments to the original payment method. How long it takes to appear depends on Dodo Payments and your bank. We do not keep the card, so we cannot put the refund on a different card.

A refund turns the private download link off. You must stop using the file and delete the copies you have. The personal license ends with the refund.

How to ask

Email hello@snackablefiles.com from the checkout address within 14 days of the purchase. Tell us the file name and whether you downloaded the paid file. If you did download it, say how the file differs from the product page. We will reply to that address.

The same rules are in the Terms. If a sentence here and a sentence there ever disagree, this page is the refund rule.